Changing your refrigerator water filter should be relatively easy, but that doesn’t mean it can’t come with challenges. Here are some common problems when replacing your refrigerator water filter. We will also explain how to fix each one with this easy-to-follow troubleshooting guide.
Refrigerator filters are vital to ensuring that you can enjoy fresh, filtered water straight from your fridge. Fridge filters are an excellent solution to improve the taste or odor of your water. Refrigerator water filters with an NSF 53 certification can also help reduce contaminants like lead, mercury, and VOCs.
For optimum results, experts recommend replacing the filters at least every 6 months.
Time to order a replacement water filter for your fridge?
Refrigerator filters are not one-size-fits-all. They are designed to fit your refrigerator model, so finding the right filter is paramount.
How do I know which fridge filter I need?
With Filters Fast’s easy-to-use Filter Finder Tool, you can easily determine your desired filter.
You’ll need to answer a few questions, so make sure you know:
- Your fridge brand (Ex. LG, GE, Whirlpool, etc.)
- Style of fridge you have (Ex. Bottom freezer, French 3-Door, Side by Side, etc)
- Where your fridge filter is located
- How the filter is removed
You can also locate your filter in one of two ways:
- Search your fridge model; you should be able to find the model number on a sticker inside your fridge.
- Find the part number for your filter, which is located on the filter, and search for that number.
Common Refrigerator Water Filter Installation Mistakes
Let’s start with common mistakes that could cause the installation of your new fridge filter to go less than smoothly:
- Protective caps have not been removed from your new filter. Before installing your new refrigerator filter, remember to remove any protective caps from it.
- Failure to flush the filter. This helps work out any loose media in the filter and ensures no air bubbles in the water line. Check out our blog about how to flush your refrigerator for more details.
- Throwing away the reusable knob. For base-grill filters, don’t throw away the reusable knob, you may need it later!
If none of the above are the issues, here are a few troubleshooting techniques based on the problem you’re encountering.
The water is not dispensing after replacing the water filter.
Reinstall the old filter. If water comes from the old filter and not the new one, there is an installation problem with the new one. If water does not come out of the old or new filter, the water valve is the problem.
Small drip or leak after installing the new refrigerator water filter
Remove the fridge filter and re-fit it into the refrigerator with a sharp twist to lock into position.
Water flow is irregular.
This likely means that there is still air in the water lines. Press down the dispenser lever for 2 minutes until the water starts to flow freely.
Difficulty with removing or installing the refrigerator water filter
There is no secret to this– sometimes all that is needed is a little extra force. For removal, the problem is sometimes pulling the filter down and out. Try rocking the filter sideways while pulling down; this should work.
You can also try removing the top shelf from the refrigerator, as its sudden release could damage it. For installation, apply more force and keep turning to lock it into position.
Water tastes different after installing the new filter
Refrigerator water filters do not affect the taste of water; they only remove chemicals and contaminants.
The older the fridge filter is that you are replacing, the more likely you are to notice a taste difference as your drinking water is now under greater (and more effective) filtration than it had been.
The water filter appears to be clogged, before it’s time to be replaced.
Depending on water quality and usage, your refrigerator water filter may not last the whole 6 months. If your water flow starts to slow, it could be clogged and needs replacing.
Of course, suppose you have experienced a sudden drop in water quality, possibly caused by several factors/situations. In that case, it is best to determine what is wrong by conducting a home water test. You can do this yourself, or have your municipal water source supply you with the information.
The refrigerator is not dispensing water or ice.
If your refrigerator’s water and ice dispenser does not appear to be working, it could be due to a malfunctioning door switch.
The door switch in a refrigerator is a vital component in ensuring that water dispensing works safely and properly. If you find that the dispenser is not working, inspect the door switch. This switch should be located on the door where the dispenser is. If the switch is stuck, try dislodging it. If that doesn’t do the trick, it may need to be repaired or replaced.
The refrigerator is making a loud jackhammer or humming noise.
If your refrigerator makes a loud jackhammer noise, it may mean the water filter is malfunctioning. This noise occurs when the water supply is interrupted or obstructed.
You can try the following to troubleshoot this issue:
- Check filter installation to ensure that it has been installed correctly and securely.
- Check for clogs and replace the filter frequently to prevent debris buildup.
- Bypass the filter. If all else fails, you can use a bypass plug to eliminate the filter and test whether the sound persists. This method can help better diagnose the source of the problem.
The refrigerator water dispenser only works when the kitchen faucet is running.
This may mean one of the following:
- Your refrigerator and faucet are operating on a shared water line pressure
- Lines are clogged or restricted
- You have a faulty water inlet valve
Here’s what you can do to try to resolve the issue:
- Check the water line for kinks or blockages.
- Inspect the pressure regulator and adjust or replace it if needed.
- Examine the inlet valve to ensure it’s functioning correctly.
If the issue persists, you may want to seek professional help.
The anti-flood valve is causing water supply issues.
If you have an anti-flood valve, it can unintentionally halt the water supply. This is a common issue after changing a water filter. To troubleshoot this issue, you can disconnect the water supply at the shut-off valve to reset the anti-flood valve.
Frozen water tube
Suspect that your refrigerator’s water tube is frozen? Here’s what you can do.
- Check the connection points at the top and bottom of the refrigerator door.
- Test the airflow by carefully disconnecting the hose from the dispenser. Blow air through the tube towards the dispenser, and the air flows freely, not frozen. If no air pushes through, it’s likely frozen.
- Once you’ve confirmed that the water tube is frozen, carefully remove it and allow it to thaw.
- Adjusting your freezer’s temperature can prevent future freezing. The ideal freezer temperature should be between 0 and 10 degrees Fahrenheit.
How do RFID tags on water filters impact functionality?
What is an RFID tag?
RFID stands for Radio Frequency Identification, a newer technology embedded in most new appliances. This tiny device is intended to communicate with the appliance, ensuring that only compatible components are used.
How do RFID tags affect water filters?
RFID tags can significantly impact your appliance’s functionality, which means using filters without an RFID tag may cause you to run into some issues. This may restrict you from using filters with the necessary RFID tags.
In summary, checking and seeing if your refrigerator requires filters with RFID tags is essential. This is also something to consider before purchasing the appliance.
Can unplugging the refrigerator solve water filter issues?
Unplugging your refrigerator for about 30 seconds may resolve any water filter issues you may be experiencing. Doing so can clear system conflicts, restore settings, or force the system to recheck installed components.
If this issue persists after unplugging your appliance, the problem you’re experiencing may require further investigation.
Part Needs Repair or Replacement
Unsurprisingly, broken or faulty parts can cause issues with your refrigerator. Sometimes, replacing a water line or ice maker can restore your refrigerator to working order.
If you need a replacement appliance part for your refrigerator issue, we’re here to help. Filters Fast carries a wide selection of genuine and compatible appliance replacement parts for your convenience. Find everything you need for replacement.
Summary
Changing your refrigerator filter should be easy, but we’re here to help when it isn’t. We hope you’ve found these troubleshooting tips helpful. If you have any questions or need additional troubleshooting support, contact our Customer Care team at 866-438-3458 or [email protected].
If you have any troubleshooting advice or feel we missed anything, please comment below. Please include the part number of your refrigerator filter or model number so we can better assist you.
Related articles:
- How to Change Your Refrigerator Water Filter
- Flushing Your Refrigerator Water Filter: How and Why You Should Do It
- Resetting Your Refrigerator Indicator Light
Katie says
Al,
Thank you for reaching out to us. We would recommend reaching out to the refrigerator manufacturer for the replacement filter housing. That part is not generally considered a DIY replacement. It may be best to have a technician perform the service. Thank you for your consideration.
al mollet says
where do I get a replacement for the filter housing and how hard is it to replace?
Katie says
Randy,
Thank you for reaching out to us. We recommend using the manufacturer’s instructions to removing and reinstall the filter. After that we would suggest wiping down the filter to remove any water drops. There should not be any water drops afterwards. If so, there may be an issue with the filter or the insertion point on the refrigerator. For technical support we would recommend reaching out to GE directly.
Katie says
Joan,
Thank you for reaching out to us. To better assist you, please confirm the part number of the filter and the model number of your refrigerator. Thank you!
Randy Wheeler says
I replaced mwf filter on ge profile psb42yskbss and am getting drops of water on bottom of filter is that normal and does it stop after a few cycles?is that normal
Joan Pape says
I replaced the water filter but the fridge still gives the replacement alarm. Seems the fridge doesn’t recognize the new filter. First time in 8 years this has happened. Suggestions?
Katie says
Jo,
Thank you for reaching out to us. To better assist you, please confirm the part number of the filter and the model number of your refrigerator. Thank you!
Jo says
Filter doesn’t want to go in? It’s the right filter, air only seems to turn half way?
Katie says
Sharon,
Thank you for reaching out to us. To better assist you, please confirm the part number of the filter and the model number of your refrigerator. Thank you!
Sharon Ward says
We ordered new replacement filters, however the dont have a indentation for the bottom knob. We are having problems installing. Our fikter is on the bottim left just above the freezer.
Katie says
Annie,
Thank you for reaching out to us. We are sorry to hear you are having trouble. You may need to have the filter housing/receiver replaced in the refrigerator. We would recommend reaching out to the refrigerator manufacturer directly for technical support to confirm.
Annie says
When I install my new fridge filter, it slowly dispenses about 4 ounces of water before completely stopping. When I install the old filter, it works fine. Thinking it was a bad filter, I ordered two more and they’re both doing the same thing. Any advice on how I can fix this?
I use Every drop filter 3 for my Whirlpool ED5KVEXVQ06
Katie says
Bernadette,
Thank you for reaching out to us. We would recommend reviewing the manufacturer’s filter replacement instructions; filter removal is normally the reverse. We agree channel locks should not be necessary. We would recommend inspecting the filter insertion point. We want to make sure there are no obstructions or damage to the filter housing. If none of that is present, we would recommend reaching out to the refrigerator manufacturer for troubleshooting support. Note, some refrigerators can function without a filter, but we generally would not recommend that.
Bernadette says
Samsung refrigerator. The square filters. Impossible to get out without channel locks. Tried to get new one in and just flooded the whole refrigerator. Do I have to have a filter. Would rather go without one?
Or any secret to getting it in? I’ll never buy Samsung again.
Katie says
Can you share your refrigerator make/model with us so that we can look into why this might be happening? Thanks!
Robert Bergeron says
Cannot get filter in, located in Louisville, send help.
Katie says
Ruth,
Thank you for reaching out to us. Please remove the filter. Inspect the filter head and the insertion point in the refrigerator for any obstruction or damage. Reinstall the filter using the manufacturer’s instructions. If this does not work please reach out to the refrigerator manufacturer directly for troubleshooting support.
Ruth Fee says
Cannot get the new water filter into my LG Refrigerator
Katie says
Miguel,
Thank you for sharing your troubleshooting tip! If you have any questions, please let us know!
Miguel says
Sometimes I take out the ice cabinet and run hot water through it because the box is completely frozen
Steph says
Did anyone get this issue resolved and if so … HOW?! Aside from calling GE directly. And, if so- how much is this going to hurt$?
Katie says
Herbilean,
Thank you for reaching out to us. The manufacturer’s instructions state “DO NOT TWIST THE FILTER CARTRIDGE” Twisting the cartridge may cause damage to the filter receiver. Please use the following link to view the complete installation instructions: https://www.filtersfast.com/ProdImages/ge-rpwfe-installation-instructions-performance-data-sheet-about.pdf
Katie says
Monica,
Thank you for reaching out to us. Some refrigerators require the water supply to be turned off prior to filter replacement. Please review the manual for your refrigerator to confirm. If this is not necessary for your model it is possible a refrigerator component has failed. We would recommend reaching out to the refrigerator manufacturer for troubleshooting support.
HERBILEAN DUNWOODY says
I CAN NOT GET MY RPWFE GE WATER FILTER TO GO BACK IN THE CARTRIDGE. I TOOK THE OLD ONE OUT LIKE I WAS TOLD. BUT THE NEW ONE WANT GO BACK IN. PLEASE HELP ME. WHAT AM I DOING WRONG? I HAVE THIS PROBLEM EVERY TIME I PUT A NEW ONE IN. PLEASE HELP.
Monica says
When I take out my filter water gushed everywhere and I have to turn my water off in order to replace it. Is something not connected right?
Katie says
Tracy,
Our recommendation to Amanda was to inspect the insertion point on the refrigerator for obstructions. Alternatively, it is possible the filter receiver in the refrigerator may need replacement. We would recommend reaching out to the refrigerator manufacturer for technical support. Please let us know if you need any further assistance. We are happy to help!
Tracy says
Amanda CPhT- we are having the same issue today. Did you find a fix for this? Thanks
Katie says
Daniel,
Thank you for reaching out to us. Please remove the filter. Inspect the tip of the filter and the insertion point in the refrigerator for any possible obstructions. Reinstall using the manufacturer’s instructions, and ensure a proper seal is made. Flush the filter by running the water dispenser. This should reduce any air trapped in the water lines. If this does not help it is possible the filter may be defective. If that is the case please reach out to the vendor directly for a replacement.
Daniel says
Hello. Replaced filter and now it’s making a very loud noise and the flow diminishes significantly.
Katie says
Amanda,
Thank you for reaching out to us. Please inspect the insertion point on the refrigerator for obstructions. Alternatively, it is possible the filter receiver in the refrigerator may need replacement. We would recommend reaching out to the refrigerator manufacturer for technical support.
Amanda CPhT says
I replaced the filter when the light cans on and threw away the old one. The new one will not Lock into place, but it turned into place and it seemed to be snug so I figured it was fine. Nope! Water everywhere within a day.
I bought another filter (exact same model and LG brand) and the same thing is happening. It will not lock into place and it leaks water everywhere.
The prior filter came out in tact without issues. I have no idea why the new filter(s) won’t snap in place.
Also, I turned off the water and cleared the line. I double checked the make sure I have the correct filter with the manufacturer and I do.
Any suggestions ?!? I sure hope so :0(
Katie says
Selma,
Thank you for reaching out to us. It is possible the filter is not full seated. Please remove the filter. Inspect the filter head and the insertion point in the refrigerator for any possible obstructions. Ensure packaging was properly removed prior to installation [this may include plastic wrap or dust boot/cap(s) on the filter end]. Reinstall the filter using the manufacturer’s instructions. For further information please reach out the refrigerator manufacturer for technical support.
Katie says
Eric,
Thank you for reaching out to us. We are sorry to hear you are having trouble. We would be happy to research this for you. Please confirm the part number of the filter and the model number to your refrigerator.
Katie says
Diane,
Thank you for reaching out to us. We’ve included a link to the installation instructions from GE below. Please follow these instructions. If you are still having trouble installing the filter please reach out to GE directly for technical support.
https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=239D4126P…
Selma says
Release button will not pop out after new filter inserted.
Eric says
My old filter suddenly lost pressure and water was coming out slow. I replaced it with a new one and the water still comes out slow or not at all. When I take the filter out I get normal pressure. The new filter is clicked in all the way. If I push it in as hard as I can, water comes out at a normal flow but it wont stay in once I let it go. Any idea?
Diane Bourget says
We have a new RPWFE Filter. The old filter came out fine, now we are trying to replace with the new filter and it will not go in properly. The orientation is correct with the front and the back in proper place. HELP!
Katie says
Judie,
Thank you for reaching out to us. We are sorry to hear you are having trouble. We would be happy to look into this for you. Please confirm the part number received and the model number to your refrigerator.
Judie McDonnell says
I just can’t get the new filter to reseal
Katie says
Jessica,
Thank you for reaching out to us. There are several different things that could cause that. Normally, if the filter is defective it will not function from the onset. We would recommend removing the filter and reinstalling it. If there is no change, we would recommend contacting the refrigerator manufacturer for technical support.
Jessica says
Water was coming out after changing the filter for about 12 hours, then stopped? What could of caused this?
Katie says
Lisa,
Thank you for reaching out to us. Depending on the application there could be two different types of caps. One is a disposable cap used to protect the prong(s) of the filter. The other is a reusable cap that attaches the back of the filter and is used like a knob. We would recommend reaching out to the manufacturer of your refrigerator for technical support.
Lisa says
I forgot to take the cap off before inserting the new filter. The filter won’t go all the way in and I can’t get it to come out to remove the cap. What can I do?
Katie says
Marya,
Thank you for reaching out to us. We would first recommend reinstalling the old filter to rule that out. It is possible an internal component may be in need of replacement. We would recommend reaching out to the refrigerator manufacturer for technical support.
Katie says
Marya,
Thank you for reaching out to us. We would first recommend reinstalling the old filter to rule that out. It is possible an internal component may be in need of replacement. We would recommend reaching out to the refrigerator manufacturer for technical support.
Marya Emerson says
When I change my water filter, when I latch the filter door shut no water comes out, if I leave the door opened with the filter pushed in and snaps it works….only when I close the door it stops working, it’s only 4 years and we’ve never had this problem before
Marya says
When I change my water filter, when I latch the filter door shut no water comes out, if I leave the door opened with the filter pushed in and snaps it works….only when I close the door it stops working, it’s only 4 years and we’ve never had this problem before
Katie says
Denise,
Thank you for reaching out to us. Our immediate reaction would be to try needle-nose pliers. We would recommend reaching out to the refrigerator manufacturer for technical support.
Katie says
P Knight,
Thank you for reaching out to us. Please remove the filter. Inspect the filter head and the insertion point in the refrigerator for any possible obstructions. Please follow the manufacturer’s installation instructions and ensure it has made a proper seal.
Katie says
P Knight,
Thank you for reaching out to us. Please remove the filter. Inspect the filter head and the insertion point in the refrigerator for any possible obstructions. Please follow the manufacturer’s installation instructions and ensure it has made a proper seal.
Katie says
Brian,
Thank you for reaching out to us. We would be happy to research this for you. Will you please confirm the filter part number and the model number to the refrigerator?
Denise says
When trying to remove my old filter a part of it broke and is still inside the base (I mistakenly rotate it in the wrong direction). Now the new filter will not go in. How can I remove the stuck piece? (Piece is small tab by opening of filter)
Katie says
Bj,
Thank you for reaching out to us. We are sorry to hear you are having trouble. We would be happy to research this for you. Please confirm the part number in question.
P Knight says
My old filter still worked but it was time to change it. After installing the new filter water would not dispense. I put the old filter back in and now it will not dispense either. What might the problem be?
P Knight says
My old filter was still dispensing water, but it was time to change it. After installing the new filter, no water would dispense. I put the old filter back in and now it won’t dispense either.
Brian Hrubes says
The grey filter holder did swing over far enough for me to insert the new filter. Any ideas on how to rotate this further?
Bj billingham says
Obviously your filters don’t bloody work…..one cannot get the protective cap off because there is nothing to telll us how!!!!!!
Katie says
Mike,
Thank you for reaching out to us. The closest reference we see is part number RPWFE. Please review the installation instructions carefully. This should be included with the new filter cartridge. There are specific instructions for alignment and insertion (link from GE copied below). There is an emphatic warning against turning the cartridge. If you have turned the cartridge it is possible you may have damaged the connection point. Please reach out to the refrigerator manufacturer for technical support.
https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=239D4126P003.pdf
Mike Dimmick says
pulled out old WFE type filter and now I can’t get the new one to seat.
Katie says
Syed,
Thank you for reaching out to us. It seems the filter may not be making a complete seal. Please remove the filter. Inspect the filter head and the insertion point at the refrigerator for damage or any obstruction. Reinstall the filter according to the manufacturer’s instructions. If the issue persists please contact the refrigerator manufacturer for technical support.
Syed Rizvi says
Hello, I think my filter isn’t installed properly. The fridge is dispensing water even without it, however. What might the issue be?
Katie says
Sandra,
Thank you for reaching out to us. Our first recommendation would be to abide by the replacement instructions from the filter and refrigerator manufacturers. In addition to this, you may try relieving the pressure from the waterline. To do this, turn off the water supply to the refrigerator. Then, run the water dispenser for a few moments. This should help make the filter removal easier.
Katie says
Hi Carole,
Thank you for reaching out to us. Please review the installation instructions carefully. This should be included with the new filter cartridge. There are specific instructions for alignment and insertion (link from GE copied below). There is an emphatic warning against turning the cartridge. If you have turned the cartridge it is possible you may have damaged the connection point. Please reach out to the refrigerator manufacturer for technical support.
https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=239D4126P003.pdf
Sandra says
Is there never any answers for a water filter that won’t release to be replaced other than be gentle or be firm? It won’t come out. I even called Frigidaire and their answer is call the store where it was bought by the builder of my home. The YouTube videos are easy, my filter won’t come out. Time for answers.
Carole Cruz says
My GE water filter was stuck I removed it and now can’t get the replacement in..it’s a RPWFE On the inside top left of refrigerator..can you please help me
Kory says
Thank you for reaching out to us. If there is a small part to grasp you can try needle nose pliers. I would recommend reaching out to the refrigerator manufacturer directly for technical support.
Kory says
Thank you for reaching out to us. Please do not use excessive force. Remove the filter. Inspect the filter connection and the insertion point. Look for damage or any possible obstructions.
Rottie Mom says
I have a Frigidaire with the filter in the top of the fridge compartment. The filter broke, and now I can’t get the stuck part out. it is supposed to be a push in, pull out, but how do I get it out with only a small piece I can’t reach inside the housing?
Gary Hockaday says
I have a fridgeadaire gallery addition and have problems with installing filter. First couple of times, no problems, now it won’t snap in place no matter what i do. Getting frustrated.
Kory says
Thank you for reaching out to us. In reviewing the manual I do not see a way to manually reset this. It is possible the filter was not properly installed. Please remove the filter and reinstall it to ensure there is a proper seal.
Nephtali says
Hi I have a whirlpool
Model# WRF736SDam12
I change the water filter #2
But still says 11% how do I reset it
Katie says
Damon,
Thank you for reaching out to us. Some models are designed to function with or without a filter. It is unusual for the filter to be completely dry. Normally there is some evidence of water. There is usually water droplets in or around the connection site. Sometimes you can shake the filter and hear the water inside. If there are no signs that water is entering the filter, we would recommend reaching out to the refrigerator’s manufacturer for troubleshooting support.
Damon Harrison says
I have an LG model LFXS28596S. Less than 4mos old. My water dispenser works fine and so does the ice maker. But I noticed the filter is dry. Does not have water in it or drip water when removed. Have changed filter, verify cap is removed, made sure no broken connection or debris in filter housing. And it dispenses water with and without the filter installed. I thought dispenser wouldn’t work without the filter but this one does. What’s going on?
Katie says
Marilyn,
Thank you for reaching out to us. Please review the installation instructions provided by the filter manufacturer. There may be an important step that is being missed. If you do not have those instructions we would be happy to research it for you. Please confirm the filter part number and/or the model number to the refrigerator.
Katie says
Sophy,
Thank you for reaching out to us. We are sorry to hear that. Please inspect the filter and the insertion point on the refrigerator for any visible damage. If there is no physical damage that may explain the leak I would recommend reaching out to the refrigerator manufacturer for troubleshooting information. In the meantime, most refrigerator water supply lines have a valve on the wall where the water flow can be turned on and off. This will help isolate the water to the refrigerator while allowing you to have water throughout the rest of your home.
Katie says
Debbie,
Can you provide us with some more information so that we can better help you? Please let us know what brand your refrigerator is and the part number of the filter you are trying to install.
Debbie says
Can’t put the filter back in
Marilyn Steen says
The new water filter will not rotate up so I can close the door. I’m not sure the filter is in all the way. The filter plug will not lock in. What triggers the mechanism to roll so it can rotate up.
Sophy says
We installed the filter and water started gushing out! We had to turn off the main water line to our house and the manufacturer is closed due to Hurricane Dorian. Can anyone tell us what we can do to resolve??
Katie says
Cathy,
Thank you for reaching out to us. We would first recommend reviewing the filter and refrigerator instructions to confirm the removal procedure. Depending on your model there may be specific steps needed in order to remove the filter. *In addition to this it may help to turn off the water supply to the refrigerator and then running the water dispenser. This action will reduce the pressure that may be preventing you from removing the filter.
Cathy Tuttle says
I have followed all of the instructions but my filter will not come out! Is there a secret!
Katie says
R A Hansen,
Did you reset your change filter light? Please consult your owners manual for proper instructions.
R A Hansen says
I just changed the filter but the “replace filter” sign is still flashing. What else do I need to do?
Katie says
Chuck,
Thank you for reaching out to us. We would recommend reviewing the owner’s manual for the refrigerator. Some models require shutting off the water supply before replacing the filter. If this is not required by your model, we would recommend reaching out to the refrigerator manufacturer for a possible solution. In the meantime, it may still help to shut off the water supply before running the dispenser to relieve the pressure. We hope this helps!
Katie says
Molly,
Thank you for reaching out to us. We would first make sure there are no kinks in the waterline. If you have a water dispenser and it seems slow to produce you may need to give it more time. It can take an hour or so to fill the reservoir in the refrigerator and to chill the water inside. If this has been done and there are no improvements it is possible the filter may be defective. You can check the flow rate on the two filters to compare. All else being equal, filters with more advanced filtration produce water at a slower rate.
Katie says
Ann,
Thank you for reaching out to us. Since water is flowing properly through the dispenser it is possible there may be an issue with another component in your refrigerator. We would recommend contacting the refrigerator manufacturer for troubleshooting support.
Chuck Cole says
I have a new Whirlpool French door refrigerator. The one with a drawer between the freezer and French doors. The water filter in in the upper right top corner. The first time I replaced the filter is was a disaster. The water supplying the filter did not shut off and wanter spewed our into the dining room at least 25ft. I just replaced it again, second time and it did the same thing but I was ready for it this time. I ran 1 gal of water out of the dispenser as was suggested to reduce pressure, but that did not work. This is a new refrigerator only 1.5 years old after purchase and professional install. What’s wrong!
Molly says
My son replaced the filter but the water comes out even slower than before with a humming noise. He tried adjusting it and clearing the line for several minutes. Still is slow. It’s a p55/50 filter.
Ann says
I replaced filter and now I’ve maker is not working. I am getting water through water dispenser. Any ideas?
Katie says
Jose,
Thank you for reaching out to us. Please inspect the filter head and the insertion point on the refrigerator for any possible obstructions. If there are none, please reach out to the manufacturer of your unit for technical support.
JOSE CARRILLO says
I removed the old filter and I tried to hook up th new filter and it does not locked inside came back with not locking
Tried again with the old filter and I did not work as well. I have my refrigerator without filter now. What shal be done to make th filter lock in?
Katie says
Jackie,
Thank you for reaching out to us. Some refrigerator water systems are not designed to function without a filter. Please inspect the filter head and the filter insertion point for obstructions or visible damage; if none; please reinstall the filter using the manufacturer’s instructions. It is possible the filter was not properly seated.
Jackie says
I have a samsung side by side refrigerator freezer, we opened the fridge and water came pouring out from where the filter was, filter had been in for 4 months with no issue, I pulled out the fridge turned off the water and removed the filter, when I turned the water back on without the filter in the water came pouring out, is there a seal inside that could have gone, I can’t see how to get into it.
Katie says
Joy,
Thank you for reaching out to us. It is possible the filter may not be properly seated. Please remove the filter. Inspect the filter head and the refrigerator insertion point for any possible obstructions. Install the filter using the manufacturer’s instructions.
Katie says
Donna,
Thank you for reaching out to us. It is possible the filter may not be properly seated. Please remove the filter. Inspect the filter head and the refrigerator insertion point for any possible obstructions. Install the filter using the manufacturer’s instructions.
Katie says
Linda,
Thank you for reaching out to us. That sounds like it may be a return grille filter. There might be an eject button. If not, you may need to turn the filter to remove it. We would recommend contacting your refrigerator manufacturer first for troubleshooting information.
Joy says
Everytime we change the#2 filter in our side by side, water shoots all over from the filter department for several times.
Donna says
I have a whirlpool ED2kvexvq00 I have just replaced the filter and after a few cups of water there is a leak. HELP!!!
Linda says
The cap is missing on the filter area how do I remove filter if it is not there
Katie says
Bob,
Thank you for reaching out to us. In most cases, the water is routed from the water supply line in the wall, through a solenoid, through the filter, and then out to the dispenser and ice-maker. In this series, if the filter is defective, it will prevent water from reaching the dispenser or ice-maker. If the water dispenser and ice-maker were both operating as normal the filter should be have been performing its function as intended. We would recommend contacting the manufacturer of your refrigerator for any troubleshooting information.
Katie says
Lourdes,
Thank you for reaching out to us. Please ensure there are no obstructions between the filter and the insertion point. Please ensure the filter is properly seated. We would be happy to research more specific instructions if you will confirm the part number for the filter and/or the model number to your refrigerator.
Katie says
Carol,
Thank you for reaching out to us. The filter for that model normally comes with a cap on the filter tip. Please ensure the cap is removed prior to insertion. If this does not help we would recommend contacting the refrigerator manufacturer for troubleshooting information.
Katie says
Amrit,
Thank you for reaching out to us. We would recommend reviewing the filter and the insertion point for any possible obstructions. If there are none it is possible the filter receiver is damaged. We would recommend contacting the refrigerator manufacturer for troubleshooting information.
Lourdes says
I have tried everything and my water dispenser does not work with the new filter. I put the old filter back in and it works perfectly. It also makes ice. It doesn’t work with the new filter. I have tried 2 filters.
Carol L Pisciotta says
LG LMX25981st/04 water bypassing the water filter. Installed new filter and it is dry. Reinstalled many times. Water dispenser works fine.
Amrit says
Have a samsung fridge I installed new water filter clickednitnin tight and water leaks from filter area I put my old filter in and same thing happens water leaks from fridge I made sure I put the filters in the fridge very tightly
Katie says
Ginger,
Thank you for reaching out to us. That may be the filter receiver. This is sometimes referred to as the filter housing. This is the component that the filter inserts into. We would recommend contacting the refrigerator manufacturer to confirm.
Ginger says
Have Whirlpool side by side with push button for water filter. Push button does not respond like it did, very hard to push in water filter or remove it. When I do get it pushed in water in door dispenser trickles for a few seconds and then stops. Could push button be bad?
Katie says
Rosemary,
Thank you for reaching out to us. Please remove the filter and reinstall to ensure proper installation. If your refrigerator has a water dispenser please try it. If it does not work please reach out to the vendor for a replacement filter. If you do not have a water dispenser please allow the ice maker 24-48 hours to make the first batch of ice. Please let us know if you need additional assistance.
Rosemary burdett says
My ice maker won’t work after replacing filter
Katie says
Randolph,
Thank you for sharing! We normally recommend the instructions below:
1. Turn Off the ice maker by raising the wire signal arm.
2. Remove the filter by pushing on the end/face of the filter.
3. Slide the old water filter cartridge straight out of the housing and discard it.
4. Using the alignment guide, slide it gently into the filter housing until it stops against the snap-in connector at the back of the housing.
5. Push firmly until the cartridge snaps into place (you should hear a click as the cartridge engages the snap-in connector).
6. Turn On the ice maker by lowering the wire signal arm.
7. Press and hold the Water Filter button on the Ice & Water Dispenser control panel for three seconds. When the display changes from Red to Green, the status has been reset (this may vary depending on model).
After replacing the water filter and in order for the ice maker to work properly, it is necessary to clear air from water filter tubing. Once ice maker begins making ice, allow the bucket to fill completely, then discard the first two full buckets of ice. It will take at least two days to completely fill the bucket on regular ice making mode or 1-1/2 days on fast ice mode.
Katie says
Ed,
Thank you for reaching out to us. That normally occurs when the filter is not fully seated.
Please see the installation instructions below:
1. Turn off the ice maker using the power switch
2. Press the filter release button adjacent to the old filter – discard the old filter
3. Push the new filter straight into the filter receiver until you hear a double-click *Please note, if it does not double-click it will not make a proper seal.
4. If you are having trouble pushing it in to click, please install with the face-plate off. After it is installed you may re-attach the face-plate.
5. Restore power to the ice maker
6. Reset the change water indicator using the instructions in your owner’s manual
Please advise whether this information was helpful.
Katie says
Gloria,
Thank you for reaching out to us. No, do not use this filter with a broken tip. That will eventually leak. Please reach out to the vendor for a replacement filter.
Katie says
Patty,
Thank you for reaching out to us. Please remove the filter and reinstall it using the included instructions. Ensure there are no seals or caps preventing the filter from properly engaging. If you provide the part number of the filter and the model number to your refrigerator we can research more specific information.
Randolph Hermatz says
I just had a horrible time re-installing my Ultra-WF filter. I decided to start with the rotating hook in the latched position and pulled downward on the outer end as I pushed really hard, and that worked.
Ed says
When I changed the water filter (Pure Source 2) it keeps popping out when the ice maker starts. What causes this and how to fix, thanks
Patty says
No water will come out after I replaced the filter. ? I pressed the button numerous times and held it down for 3 minutes also. Nothing.
Katie says
Hi Vicki,
Thank you for reaching out to us. Firstly, we would recommend reaching out to the manufacturer for technical support specific to your model. A suggestion that may help is to turn off the water supply to the refrigerator and running the water dispenser to relieve pressure. This should make the filter a bit easier to remove.
Katie says
Pam,
Thank you for reaching out to us. Please review the installation instructions carefully. If the filter has a cap please remove this prior to installation. Some filters need to be in a particular orientation prior to turning. Usually, these will have a line or an arrow for alignment. If you need specific instructions please provide the part number of the filter and the model number to your refrigerator.
Vicki says
the button that is used to pop the filter out will not depressed. I’ve applied as much force as I am capable and it will not push. I took off the baseboard for better access but that did not help. Any thoughts?
Pam Becker says
Instructions say that my water refriegarator replacement filter should be rotated 1/4 turn when I install a new filter. It will not turn. what’s u[p
Katie says
Angela,
Thank you for reaching out to us. We are sorry to hear that. You may need a special tool; long-reach needle-nose pliers come to mind. To be safe, we recommend reaching out to the manufacturer of your refrigerator for technical support.
Angela Cutter says
Help,
I forgot to remove the cap from the filter before I installed it into my whirlpool refrigerator.
There was a small ‘explosive’ sound. I took out the new filter but don’t know how to get the stuck cap out of the fridge.
Katie says
Teresa,
Thank you for reaching out to us. Please use the following installations instructions:
-Remove old filter cartridge by grasping and turning counter clockwise about 1/4 turn – Discard
-Push new filter in until it stops
-Turn the new filter 1/4 turn clockwise until it stops
-Flush new cartridge by dispensing water for about 5 minutes
-Replace cartridge once every 6 months
-Press and hold reset water filter button if your fridge has one
Please advise whether this information was helpful.
Katie says
Hi David,
Thank you for reaching out to us. We would recommend reviewing the manufacturer’s installation instructions. That is normally included with the new filter and in the owner’s manual. If you do not have this available we would be happy to search that for you. Please provide the part number or model number to the refrigerator.
Teresa Everhart says
I have a LG refrigerator model # lfx25975sw/00. Trying to replace water filter. The new water filter will not go all the way in. Sticks out about a 1/4”. Don’t know why?
David says
Removing the old filter no problem but putting the new on e back in it will not snap into place. Tried to put the old one back in and it will not reinstall. Any suggestion appreciated
Katie says
Hi Willie,
Thank you for reaching out to us. Please review the installation instructions included with the filter. This filter has to be installed in a particular orientation. There is also a bold instruction not to twist the filter. If you have twisted the filter you may have broken the receiver. We would recommend reaching out to the refrigerator manufacturer for technical support.
Katie says
Hi Vincent,
Thank you for reaching out to us. Please ensure the filter is properly flushed. Some filters may require dispensing up to 6 gallons. Once this has been done the water should be clear and taste great. If the chlorine taste persists please reach out to the vendor for a replacement filter.
Katie says
Hi Vincent,
Thank you for reaching out to us. Please ensure the filter is properly flushed. Some filters may require dispensing up to 6 gallons. Once this has been done the water should be clear and taste great. If the chlorine taste persists please reach out to the vendor for a replacement filter.
Willie says
The RPWFE water filter will not go back into the holder
Katie says
Sonny,
Thank you for reaching out to us. We are sorry to say that we do not see reference information for that. It may take some looking over to understand how it works mechanically. If that does not help we would recommend contacting the refrigerator manufacturer for technical support.
Katie says
Brian,
Thank you for reaching out to us. The filter we see for that application is part number EDR6D1 or 4396701. If the filter you are attempting to install is a replacement for either of those part numbers the filter should be correct. We would recommend using a flashlight to visually confirm whether a bypass plug is installed. The installations instructions for the new filter are as follows:
1. Locate filter in the grille near the bottom of your refrigerator
2. Push button firmly until filter pops out
3. Remove cap from the old filter by twisting counter-clockwise
4. Reinstall cap on new filter and remove plug from end of filter
5. Insert new filter in refrigerator and push in firmly until it clicks in place
If the instructions above do not help it is possible there is an issue with the receiver, water sending unit, or another component. For troubleshooting, we would recommend reaching out to a certified technician.
Vincent Ralf Tillmann says
I live in Wetaskiwin, AB, Canada, I don’t think this has much to do but after doing all these steps my water still tastes like chlorine.
Vincent Ralf Tillmann says
Water still taste like chlorine
Sonny says
The white plastic clip that is attached to the water filter door which creates the tension when opening has come off. How do I put it back on.
Brian Kappler says
Good Morning..A friend of mine has a Kenmore top freezer refrigerator model 106.78222801 with the filter located in the grill on the bottom front..Every time I change the filter for her there is never any residual water in the old filter..The ice maker and water dispenser work perfectly whether there is a filter installed or not.I do not have the original filter for comparison..but suspect that I’m trying to install the wrong filter or there may have been a bypass plug or something installed from the factory that was never removed…in which case every filter that has been changed and discarded has been brand new….please help
Katie says
Susan,
Thank you for reaching out to us. The reset instructions for your particular model may vary. We would recommend reviewing the owner’s manual to confirm the reset process. If you do not have that available we can research it using the model number to your unit.
Katie says
Debra,
Okay! Great. Please let us know if you have any additional questions.
Debra Tomes says
please disregard my previous message, I got it done.
Debra Tomes says
after replacing the filter, I cannot get the door to snap shut but the filter is all the way in.
Katie says
Judy,
Thank you for reaching out to us. To better assist you, please confirm the part number of the filter and/or the model number to the refrigerator.
Susan Welch Smith says
I replaced my filter held the indicator button for 10-15 sec. run a gallon of water and my indicator light still stays red.
Judy McMichael says
We are trying to replace a drop down filter. It did not drop down and I have not been able to find any information in the Instructions or on line about what to do if it does not drop down.
Katie says
Hi Fred,
Thank you for reaching out to us. We are sorry to hear you are having trouble installing the filter. Please reinstall the old filter to see if it will seal into place. If not, the filter receiver may need replacement. We would recommend deferring to the expertise of a technician to diagnose the issue and replace the part.
Fred says
The water filter will not seat in place. My filter is in the base of the front. Can you go in the back of the fridge and take out the back of the filter unit to see if something is broke off,or is that something I want the Sears repairman to do.
Katie says
Hi Bill,
Thank you for reaching out to us. We do not see any literature regarding this situation. We would recommend reaching out to the manufacturer of the refrigerator for technical support.
Katie says
Hi Pat,
Thank you for reaching out to us. It sounds like the filter is not being fully inserted into place. We would recommend reviewing the installation instructions on the label or packaging. If you will let us know the part number we may have an additional recommendation.
Katie says
Hi Barbara,
There are two different color placeholders, blue and grey. Please review the installations instructions to confirm the procedure for your color application.
This link might be helpful to you: https://www.myapstore.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-6000027-1.pdf
Katie says
Hi Gerri,
We would recommend removing the filter and visually confirming there are no obstructions on the filter itself. There should not be any ice preventing installation. Most filters come with caps covering the filter tips. Please remove those if applicable. Some filters need to be installed in a particular orientation. Please review the filter label and packaging for any special installation instructions.
Pat says
New filter so won’t stay in after I lock in. I can hear water filling and then it pops out. Same filter that I had in there. And I have tried two new filters. Water is run I g thru door .. it sure if ice is making. There is some ice in the dispenser
Barbara says
I am trying to replace water filter RPWFE in GE refrigerator. I changed it before with no problem. I cannot get the new one to seat properly nor can I get the old one back in. Two other people tried this with the same results.
Bill Payne says
I have a GE refrigerator, with the RPWFE filter. When I went to change the filter, not realizing that there were 2 different set of instructions, I followed what turned out to be the wrong set. I twisted (1/4 turn) the old filter to remove it. Then I realized that there were 2 different installation instructions. The unit that I have says repeatedly do not twist the filter, which I did. Now I can’t get the new filter in. What remedies do I have?
Gerri says
I have a Kenmore using every drop ice and water filter from home Depot they said it should be compatible but I can’t get it to go all the way in I think there a piece of frozen ice in the very back where the tip of my filter would be that’s why I think it’s not going all the way???
Kory says
Hello Gerri, I would suggest getting a copy of your water quality from the city that you live in to see if you need an additional type of filter.
Kory says
Hello Leslie, what is the model of your refrigerator and what filter number are you using?
leslie slick says
i have a frigidair refrigerator i put a new clear choice filter in and it still will not snap in places
gerri morse says
after a month the water again starts not tasting good. It is too expensive to change every month
KATHY says
We have a Samsung frig and spent hours trying to replace the water filter….. OMG!! Just make sure you remove the plastic cap before putting it back in!!
Kory says
Hello,
What model number is your refrigerator and what filter number are you using?
Thank you,
Diane says
my water filter on G.E.refrig.. I can get my new filter in correctly…but can’t move to left to go back into housing..
Kory says
Hello Vickie,
This would be a question best answered by the Technical team at Frigidaire. They can be contacted at 1-800-374-4432.
Thank you,
vickie henry says
I cannot get the water filter to click in,on my Frigidaire side by side refrigerator,was frozen water in the tubes that the filter goes in but not now and still unable to replace filter properly
Kory says
Hello Nicole,
It sounds like the filter may not be inserted correctly and creating a water tight seal. What model number fridge do you have and what filter number are you inserting into the fridge?
Thank you,
Nicole says
I replaced my pure water filter in my Frigidaire side by side. Now when I press water to come from the door it speed out from not just the spout but all around it and doesn’t stop when I release. I tried to put the old filter in and now it too is doing the same thing.
Kory says
Hello Don,
If you are having trouble installing the filter itself, we recommend contacting the manufacturer for troubleshooting tips. We can also offer assistance if you provide the model number of the refrigerator itself.
Don says
I am attempting to replace the Pure Source 3 water filter in a Frigidaire Gallery Series. I have had the unit for 6 years and have had no problem prior. However, the new filter will not lock into place. Furthermore, when I attempted to reinstall the old filter, it also will not lock into place.
Any suggestions would be welcome,
Thank you in advance
Kory says
Hello Raymond,
I was unable to find a direct replacement for that unit, what are the measurements of the filter?
Thank you,
Kory says
Hello Kathy,
The filter may not be installed properly. If you are still having this problem, please use our contact us page to find resolution.
Thank you,
Kory says
Hello Lynn,
If you still need assistance with this, please provide the model number to the refrigerator so we can better assist you.
Thank you,
Kory says
Hello Chris,
It may depend on the quality of your local water. Have you thought of getting your water test results from your county? They are free to the public and can help pinpoint contaminants that may cause the water to still taste bad.
Thank you,
Kory says
Hello Max,
Have you tried to turn it clockwise to remove?
Thank you,
Kory says
Hello Steele,
We would definitely recommend replacing the water filter if there is any unpleasant taste or odor.
Kory says
Hello Matt,
Yes, it is where the water line is connected to the main water line.
Kory says
Hello Steve,
Yes, it could be. Have you thought about replacing the housing itself?
Steve says
Hello, I have a Filter housing unit, the filter is 2 years
or more old. Could this be cause of a small water drip? I ordered new water filter. Steve
Matt808 says
Where is the water valve?
Is it the one where the water line is connected to the main water line?
Steele Honda says
My fridge is indeed quite old, and recently I’ve noticed that the water tasted quite unpleasant. Now I understand that the problem might be with my water filter, and I have no idea when it was repaired or replaced for the last time as I’ve just moved it here. I believe I will need to have a professional look at it and decide what should be done in this situation.
Heather says
My refrigerator had trouble with dispensing water properly when I first got it, but it didn’t take long to fix the issue. Making sure everything is in its proper place and going through this list of potential issues will ensure that you’re not struggling with your new appliance.
Ethan James says
The installation mistakes are really the basic thing which we get at the early stage, if we take care on that while at the starting stage then it will reduce our troubleshooting problem. You have mentioned different trouble shooting problem, its really interesting to know all these new things
Ray says
After trying many different suggestions including all the above. Simply use a automobile oil filter wrench on your stuck frig filter. It came out instantly with absolutely no effort. SIMPLE. Works well on Samsung and other brands with filters that look like automotive filters located inside Frig.
Brent Carleton says
Hello. Have a 7 year old whirlpool frig and just changed my filter, Pur 4396841. I did not hear it start to fill up after replacing, and still have water coming out of dispenser but no air pockets like normal when replacing.Any suggestions.
Max says
On a frigidaire how do you remove the cap above the water filter so I don’t break it…? I think that part could be cracked. .
Chris Olson says
We have been using the Samsung Aqua-Pure filter DA28-00003G for 5 years. In spite of 3 filter changes, the water taste bad. Please help!
Mike says
Our new Whirlpool SS intermittently stops dispensing water. If you open the fridge and turn the filter to loosen it and retighten, the water works fine…..until the next time.
Lynn says
Hi. I was able to change the filter fine but a little while later the trap door popped open and now it won’t close. The filter is securely in place and there is no leaking. I can’t push it in any further. How do I get the door to close?
Kathy says
Installed new filter to my kenmore elite flow of water is week and makes loud rumbly noise. Old filter does not do this
Robert McGuire says
I replace my filter. I flush a couple of gallons through it. Everything looked good. A couple of hours later no water. In reinstalled. Didn’t work. I install old filter it did work. I can hear pump trying to work. What next?
Ivy Baker says
I just moved into a new home and I have noticed that my refrigerator isn’t working too well. So, this article is really helping me understand what could be wrong with it. I don’t know when its filter was last changed. But it does seem like I should get a professional to help me fix it.
Raymond Souza says
Do you have Air Filters that will fit my Rikon 400 CFM Air Cleaner Model 62-400?
Kory says
What is the model number of the compatible filter you are currently using? This could help pinpoint any potential issues. If the filter has been replaced within the last 6 months, you should be fine, however water quality plays a factor as well. It could also be a defective filter that was purchased.
Kory says
It sounds like there could be water pressure in the line that is preventing you from locking the new filter in place. Was there a splash of water when you first removed the old filter?
Ray says
I have an LG refrigerator for which I have to buy water filters that are “compatible” after- market replacements for the original design (LG5231JA2006). Since I started using these after-market filters, I no longer hear water entering the new filter at installation and I don’t feel any weight difference due to water between used filters and new ones. My water doesn’t taste any different between the tap and the “filtered” refrigerator. Any ideas.
curt says
When changing my waterfilter the new filter will not stay locked in place. I tried reinstalling the old filter and that one would not lock into place either. I now have a wedge holding the filter in place. Any tips? My refridgerator model is FPHS2387KF. The water filter is a ULTRAWF.
Kory says
Hi Kent, what is the make and model of the refrigerator?
Kent Zaitz says
After I replace a filter, and activate the dispenser, it will not shut off until I shut off the shut-off valve in the line. Once I reopen the shut-off valve then the door dispenser works correctly. Now I always have someone at the valve to shut it off so I don’t end up with water everywhere coming from the dispenser. Why does the door dispenser stick on after a filter change?
Thank you
Cherokee says
I usually find trouble removing the old filter when it won’t budge with force. Best remedy I found, is to use a hair dryer pointed at the installation point for about 60 seconds. It works every time!
Drew says
Thank you for this! I’m always afraid that I’m going to break something when I have to jam my water filter in place. I just needed to be less delicate with it.
Kory says
Hi Jim, what is the model number of the filter you purchased?
Jim says
I have purchased your filters in the past for my GE refrigerator. Installation was generally easy. However, water flow never occurred. Error message on refrigerator indicates a non GE filter is installed and therefore doesn’t work.
I have stopped using the ice maker and water dispenser because of the rediculuous cost of GE filters. Any suggestions and I will purchase your filters again.
Jim
Terry Hosmer says
Great, Thank You.